I get an error message “Warning: Unknown Error (0)” and authentication fails.
“Warning: Unknown Error (0)” error message and authentication failure If you receive the error message “Warning: Unknown Error (0)” and authentication fails, it is most likely related to a problem connecting to the authentication server. This issue can occur if the connection to the authentication server is blocked or interrupted. Please try the following steps: […]
Serial number doesn’t work.
My serial number doesn’t work Your serial number doesn't work ? Let's check through why it does not work Confirm why your serial number doesn't work. You can check your serial number as below Confrim your subscription serial number by a received e-mail from us When you complete a subscription contact or a contact of […]
Adobe Illustrator crashes when loading the plug-in.
Adobe Illustrator crashes when loading the plug-in When you face A wrong version of plug-in may be installed. Please select the correct version of plug-in that should be compatible with your Adobe Illustrator. Our download link : https://baby-universe.net/support/download_subsc/
How many computers can I install the plug-in with one license?
How many computers can I install the plug-in with one license? You can install the plug-in to multiple computers that you own. You can authorize the license up to two computers. However, the plug-in can’t be launched on those two at the same time. In case you want to use the plug-in to the third […]
Do you accept refund?
Do you accept refund? Only for purchases made within 10 days can be refunded. In that case, a handling fee will be deducted from the amount of refund.
Do you offer any methods of payment other than credit card?
Do you offer any methods of payment other than credit card? In case you would not prefer paying by a credit card, we will be able to offer other payment methods. Please contact us if you require.
I need an invoice for my order.
I need invoice for my subscription order Login to “My Account” and click Subscriptions > View > Invoice. The invoice in PDF will be generated.
How to cancel subscription.
Cancel subscription Cancel subscription with following process is available. Please do not worry. The plug-in is still active until your expired date.The process simple and easy. 1) Log in to “My Account“. 2) Click “Subscriptions” 3) Select a subject order 4) Click “Cancel” to stop subscription. You can still use the plug-in until the expire […]
How to edit billing information
How to edit billing information Log in to “My Account“. Click “Subscription” on the left in the page. Then click “change payment”.
I purchased a plug-in from a distributor. How can I renew my subscription?
I purchased a plug-in from a distributor. How can I renew my subscription? If you purchased our plug-ins from a distributor, your subscriptions will not be renewed automatically. Please kindly consult with your distributor and order another year’s subscription.