How many computers can I install the plug-in with one license?
How many computers can I install the plug-in with one license? You can install the plug-in to multiple computers that you own. You can authorize the license up to two computers. However, the plug-in can’t be launched on those two at the same time. In case you want to use the plug-in to the third […]
Do you accept refund?
Do you accept refund? Only for purchases made within 10 days can be refunded. In that case, a handling fee will be deducted from the amount of refund.
Do you offer any methods of payment other than credit card?
Do you offer any methods of payment other than credit card? In case you would not prefer paying by a credit card, we will be able to offer other payment methods. Please contact us if you require.
I need an invoice for my order.
I need invoice for my subscription order Login to “My Account” and click Subscriptions > View > Invoice. The invoice in PDF will be generated.
How to cancel subscription.
Cancel subscription Cancel subscription with following process is available. Please do not worry. The plug-in is still active until your expired date.The process simple and easy. 1) Log in to “My Account“. 2) Click “Subscriptions” 3) Select a subject order 4) Click “Cancel” to stop subscription. You can still use the plug-in until the expire […]
How to edit billing information
How to edit billing information Log in to “My Account“. Click “Subscription” on the left in the page. Then click “change payment”.
I purchased a plug-in from a distributor. How can I renew my subscription?
I purchased a plug-in from a distributor. How can I renew my subscription? If you purchased our plug-ins from a distributor, your subscriptions will not be renewed automatically. Please kindly consult with your distributor and order another year’s subscription.
When will my license be expired?
When will my license be expired? We provide annual subscriptions for BPT-Pro, EXDXF-Pro and AI Nest-Pro. As for AI Nest-Pro, a subscription service for 3 months is available. You can check the exact expired date of your contract if you log into your “My Account“ at our Online Store. How to check your license expired […]
[IMPORTANT] Release of Adobe Illustrator 2023 (27.0) and our CAD plug-ins compatibility
To Our Customers The new releases of Adobe Illustrator 2023 (27.0）is out now. Our CAD plug-ins have been fully verified and confirmed that their installations and activations perform properly. However, our plug-ins will not be migrated automatically. Please reinstall when you update to Adobe Illustrator 2023 (27.0) . The products confirmed :• BPT-Pro (Subscription) • […]
[EXDXF-Pro] Export DXF with paths being processed from inside to outside
This is a basic guide of EXDXF-Pro's "Sort Closed Paths by Processing Order" function.This is useful for controlling the cutting order when importing DXF files into CAD/CAM or NC operating software.This function allows DXF export sorted for post-processing, e.g. with a laser cutter, for CAM, starting from the inner path.You can also find a guide […]