Serial number doesn’t work.

My serial number doesn’t work

Your serial number doesn't work ? Let's check through why it does not work

Confirm why your serial number doesn't work.

You can check your serial number as below

Confrim your subscription serial number by a received e-mail from us

When you complete a subscription contact or a contact of subscription renewal, you will receive a confiramtion mail on your registered mail box.

Sender : BABY Universe Online Store (info_eng@baby-universe.co.jp)

For new order

Mail title : Thank you for shopping at Baby Universe Online store

For renewal order

Mail title : Your subscription license has been renewed

Where to find your subscription serial number

*This number is just an example

Please copy and paste your serial number without space.

Confrim your subscription serial number by "My Account" of our Online Store

You can check your serial number in "My Account" of our Online Store

Please log in to "My Account"

"My Account"

Go to "Subscriptions"

Open "View" of "Subscription"

You can find your serial number and copy and paste.

How to input a serial number

Please copy and paste your serial number without space.

*The number is just an example

Further tips

Please ensure that you are entering to the right plug-in’s authentication window. 
Sometimes, serial numbers of BPT-Pro and EXDXF-Pro are mistaken.

You can refer more about authentication of subscription plug-in.