How to authenticate a plug-in

Authentication of subscription plug-ins

You will need a serial number to authenticate and use the plug-in without limitation. You can buy the license and obtain the serial number at our online store. Here, you can check the authentication process.

First of all, you have to install the plug-in to your Illustrator. Please relaunch the application after install. When you use the plug-in, you will see the pop up window to fill in your serial number. On BPT-Pro, it appears by clicking on the tool button. On EXDXF-Pro, you will find when you export or import a file with the plug-in.

You have to enter your serial number to the boxes. ID is separated to 5 by hyphens : 11 digits – 4 digits – 5 digits – 4 digits – 5 digits. Please enter each number to a corresponding box. Then you can click “OK” to authenticate.

*ID numbers used in this guidance are examples.

Authentication Error

After you enter a serial number and click “OK”, the plug-in will connect to the authentication server. In case you receive an error message “Warning: Unknown Error (0)” and your authentication is failed, it means that the connection was blocked for some reasons.

Firstly, please confirm whether your computer is connected to internet.

Secondly, security software or firewall may block the connection. Please ask your system administrator and allow connection to the authentication server. If you can’t identify the server to allow please contact us.

Besides, if you have changed your PC name from the last authentication, it may cause this error. If you restore your PC name, it will resolve the error. However, in case you cannot restore the name, please contact us.

Free Trial before purchase

You do not need serial numbers for trial use.

A window for authentication will pop up when you click any of BPT-Pro tools. Click “TRY” in the window. Then you can try all tools of BPT-Pro until you quit Illustrator. The number of trial will count down every time you launch Illustrator and try the plug-in.

A window for authentication will pop up when you are going to import or export a DXF file using EXDXF-Pro. Click “TRY” in the window. The number of trial may count down every time you import or export DXF files.